Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through mumandmehandmadedesigns.com.au   This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Shopify or any third party services you access through Shopify.

To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may provide me with additional personal information (for a custom order, for example), if you contact me directly.

I need to collect and use and share your information to fulfill your order, to settle disputes, or to provide customer support; to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law. I use your information as necessary to comply with my obligations under the Shopify Seller Policy and Terms of Use. I keep your data for 5 years stored on Shopify.

I share your personal information for very limited reasons and in limited circumstances. I share information with Shopify as necessary to provide you my services and comply with my obligations under both the Shopify Policy and Shopify's Terms of Use. I engage delivery companies to perform functions and provide services to my shop and I will share your personal information with these third parties, but only to the extent necessary to perform these services. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. I don't rent or trade email lists with other organisations and businesses.

Information about your use of this site is shared with Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

You are entitled to view, amend, or delete the personal information that I hold. If you have any questions or concerns, you may contact me, Katrina Smith, at ksmith@mumandmehandmadedesigns.com.au
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