Policies & FAQ
FREQUENTLY ASKED QUESTIONS
When can I expect to receive my order?
PROCESSING TIMES: 1 to 5 business Days. However, during sale events these processing times maybe extended.
SHIPPING TIMES ESTIMATED:
Australia: 1-10 Business Days
Overseas: 10-45 Business Days
*Please note we are currently unable to send to the UK at present.
What are the specifications for the greeting cards?
White 220gsm Acid Free - Textured Cardstock
A6 Size Folded Card (Finished Size 10.5cm X 14.8cm or 4.1" X 5.8") with Brown Kraft Envelope.
We print all our cards ourselves in our studio using premium archival inks. All cards are made using high quality products. Cards individually packed in quality cello bag for extra protection. The inside of the card is left blank for your own personalised message.
Do I get a discount for buying cards my cards in bulk?
Yes, please click here for discount codes.
Does Mum and Me Handmade Designs wholesale?
Yes we offer wholesale for our greeting cards! Please contact us via our wholesale contact form. We would love to hear from you.
POLICIES:
Customs/Import Taxes
Buyers are responsible for any customs and import taxes that may apply.
Copyright Policy
You are permitted to browse this website for personal use only. All images that appear on this site are protected by relevant Copyright legislation; all rights reserved. Unauthorised use of any images or material from the Mum & Me Handmade Design web site is not permitted.
Return Policy
It is extremely important to me that you are completely satisfied with your goods. If you are in any way dissatisfied with your purchase, then we will organise an exchange for you. We do not refund for change of mind. Please note that we can only exchange items if you return them to us in a saleable condition.
All returned items must be: -
- unused, unopened and in original condition
- clean and undamaged
- returned within 14 days of delivery
- in a saleable condition upon return
You will be responsible for all postage costs. However, if the goods are different from the original order, then they will be replaced at no additional cost. If you have any problems, please don't hesitate to contact me and we will try and work out a solution ASAP.
Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through mumandmehandmadedesigns.com.au This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Shopify or any third party services you access through Shopify.
To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may provide me with additional personal information (for a custom order, for example), if you contact me directly.
I need to collect and use and share your information to fulfill your order, to settle disputes, or to provide customer support; to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law. I use your information as necessary to comply with my obligations under the Shopify Seller Policy and Terms of Use. I keep your data for 5 years stored on Shopify.
I share your personal information for very limited reasons and in limited circumstances. I share information with Shopify as necessary to provide you my services and comply with my obligations under both the Shopify Policy and Shopify's Terms of Use. I engage delivery companies to perform functions and provide services to my shop and I will share your personal information with these third parties, but only to the extent necessary to perform these services. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. I don't rent or trade email lists with other organisations and businesses.
Information about your use of this site is shared with Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
You are entitled to view, amend, or delete the personal information that I hold. If you have any questions or concerns, please contact us.